Store Management
Your Shopify Expert, On Retainer
Stop waiting weeks for simple fixes. Our store management retainers give you a dedicated Shopify expert who keeps your store running fast, current, and converting — so you can focus on your business, not technical issues.
What's Included
Everything Your Store Needs to Thrive
Ongoing Technical Support
Bug fixes, small feature requests, and app integrations handled within agreed SLAs. No more waiting weeks for a simple fix.
App Stack Audit & Optimisation
We audit every installed app for performance impact, redundancy, and cost — identifying savings and building a leaner, faster stack.
Shopify Platform Updates
Stay current as Shopify evolves — API version upgrades, checkout extensibility migration, OS 2.0 sections, and deprecation handling.
Performance Monitoring
Continuous monitoring of store speed, uptime, and Core Web Vitals. We alert and act before performance issues affect your conversion rate.
Merchant & Team Training
We train your team on the Shopify admin, new features, and best practices so they can operate the store confidently day-to-day.
Monthly Performance Reports
Detailed monthly reports covering store speed, conversion metrics, app performance, and a prioritised roadmap of recommended improvements.
Why Retainer?
The Smarter Alternative to Hiring
No hiring overhead
No recruitment, onboarding, benefits, or salary risk. Start instantly, pause or cancel anytime.
Deep store context
Your dedicated expert learns your store inside-out over time — no briefing from scratch every time.
Predictable monthly cost
Fixed retainer fee. No surprise invoices from ad-hoc projects or hourly billing overruns.
Scale up or down
Need more hours for a big campaign or product launch? We can flex the retainer up for that month.
Retainer Plans
Pick the Plan That Fits
Monthly retainers with no lock-in. Pause or cancel anytime.
Essential
8 hrs/month
For established stores needing reliable technical backup.
- 8 hours of development time
- Bug fixes and minor updates
- Monthly performance report
- Email & Slack support
- 2 business day response SLA
Growth
20 hrs/month
For stores actively scaling and needing regular improvements.
- 20 hours of development time
- Priority bug fixes
- App stack audit (quarterly)
- Weekly progress updates
- 1 business day response SLA
- Monthly strategy call
Scale
40 hrs/month
Full-service management for high-volume Shopify stores.
- 40 hours of development time
- Same-day response SLA
- Proactive monitoring & alerts
- Unlimited minor requests
- Dedicated account manager
- Bi-weekly strategy sessions
- CRO recommendations included